What is the scam?
The Google Tech Support Scam is a long-running and well-established fraud in which scammers impersonate official support representatives from Google. Victims are told there is a serious problem with their Google account, device, or online security, such as suspicious activity, malware, or an account compromise. The goal is to create urgency and authority so the victim feels pressured to act quickly, often before verifying the claim. While the specific story may vary, this scam consistently relies on fear, trust in the Google name, and the promise of immediate technical help.
How this scam usually works
This scam typically begins with unsolicited contact, including phone calls, pop-up warnings, emails, or search ads that appear to link to Google support. The scammer claims a device is infected, an account is at risk of suspension, or unusual activity has been detected. Victims are instructed to call a phone number, click a link, or install remote-access software so the “technician” can fix the issue. Once access is granted, scammers may steal personal information, lock the device, or demand payment to resolve the fabricated problem.
How to protect yourself
Google does not make unsolicited tech support calls or display pop-ups demanding immediate action or payment. If you see a warning claiming to be from Google, do not click links, call phone numbers, or download software from the message. Instead, close the pop-up and independently navigate to Google’s official support website using your browser. Avoid searching for support phone numbers through ads, and never share passwords, verification codes, or payment details with anyone claiming to provide emergency technical assistance.
What to do if you’ve been affected
If you believe you interacted with a Google Tech Support Scam, stop all communication immediately and disconnect from the internet if remote access was granted. Remove any remote-access software, run a security scan, and change your Google account password from a trusted device. Enable two-step verification if it is not already active. If you sent money or shared financial information, contact your bank or card issuer as soon as possible. Many people encounter this scam every year, and acting quickly can help reduce further damage.